Delivery and Returns Policy

Shipping

We endeavor to pick, pack and dispatch your order within 3-5 days from the date of your order confirmation. All goods will be despatched via your preferred delivery service (Monday to Friday only). This applies to goods which are in stock at time of order. Woodward & Stalder will inform you by email of any items not in stock as soon as possible.

We cannot be held responsible for any delays that occur in transit.

Please note that we are unable to accept orders with delivery to PO Box number addresses.
Although we try to get all our orders dispatched on the day of the order, this may not always be possible for the following reasons:

  • Products on Pre-Order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website.
  • Sometimes we may need to make additional checks on your card details and will be awaiting a call back from the cardholder which could delay your order.
  • Occasionally if a particular product is in high demand we will need to re-order from our suppliers. You will always be contacted by e-mail if this is the case and then you will have the right to cancel your order if you are not prepared to wait.

Teamwear items are not kept as stock items and have to be ordered from our suppliers at all times. This process is normally complete in 7-10 working days.
(Please note that this is what virtually all Teamwear sites do, as the ranges are so vast to keep all styles, colours and sizes in stock.)

Please note that we are unable to deliver to certain locations around the world.

If your order is not accepted by Global Pay or Paypal, when placing your order, this will be the reason and your order will not be accepted. Note: Training equipment that carries an oversized item will only be dispatched to the UK mainland, unless otherwise agreed between the customer and Woodward & Stalder. Please phone our customer services team on 01844 690200 for further details, prior to placing your order.

Thank you for using Woodward & Stalder, we hope that you enjoy your purchase from us and return in the future.

Returns

Returning your goods is simple.

If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.

Your statutory rights are not affected.

If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself. (delivery charge will be re-charged at the discretion of the management)

When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below.
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.

Personalisation costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)

Faulty Goods

If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase.

If the goods are found to be faulty, a refund or exchange will be given according to the customer’s requirements.

Cancellation

Any customer has the right to cancel a product. If that product has already been dispatched, it can be returned to us in it’s original and resaleable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)

We cannot accept responsibility for goods lost while in transit to us

To return goods to us, please send to:

Returns Department
UNIT D1, Station Yard, Thame, Oxon, OX9 3UH
E-mail: info@wssports.co.uk

If you have any questions, queries or comments, please call 01844 690200
Our offices are open from Monday to Friday 9.00am to 6.30pm and Saturday 9.00am to 5.00pm.